Responsible Gaming
at betjlee

betjlee operates exclusively for adults aged 18 years and above. This is a firm, non-negotiable requirement that applies to every player registering on the platform from Bangladesh and beyond. Gambling is an adult activity, and betjlee takes its responsibility to prevent underage gambling with the utmost seriousness.

How betjlee Verifies Age

During registration, all players are required to provide their date of birth. betjlee's KYC (Know Your Customer) process then validates this information against official identity documents, including:

• Bangladesh National Identity Card (NID)
• Valid Bangladeshi passport
• Birth registration certificate (for younger adult players)

Identity verification is completed before a player's first withdrawal and may be requested at any time betjlee's compliance team deems it necessary. Accounts that fail to complete verification within the required timeframe will be restricted until documentation is provided.

Protecting Minors in Your Household

If you share a device or computer with family members who are under the age of 18, betjlee strongly recommends using parental control software to prevent access to gambling websites. Keep your betjlee login credentials private and never share your username or password with anyone, including family members. Log out of your account after each session on shared devices.

For the vast majority of betjlee players in Bangladesh, gambling is an enjoyable form of entertainment — a way to engage with cricket betting during the BPL or T20 World Cup, enjoy the excitement of live casino games, or try their luck on slots. Most people gamble responsibly and within their means.

However, for a small number of individuals, gambling can develop into a problematic behaviour that negatively impacts their finances, relationships, mental health, and daily functioning. Problem gambling is not a character flaw or a moral failing — it is a recognised behavioural condition that can affect anyone, regardless of age, background, or income level.

The Difference Between Recreational and Problem Gambling

Recreational gamblers treat gambling as one leisure activity among many. They set a budget before playing, accept losses as the cost of entertainment, and stop when their budget is exhausted. They do not let gambling interfere with work, family, or finances.

Problem gamblers, by contrast, may find themselves thinking about gambling constantly, gambling to escape stress or negative emotions, increasing bet sizes to achieve the same level of excitement, or becoming irritable or anxious when unable to gamble. If any of these patterns sound familiar, betjlee's responsible gaming tools and support resources are here to help.

Recognising the early warning signs of problematic gambling is the first step toward taking control. betjlee encourages all players to periodically reflect on their gambling habits honestly. The following are common indicators that gambling may be becoming a problem:

• Spending more money or time gambling than you originally intended or can afford
• Chasing losses — continuing to bet in an attempt to win back money that has already been lost
• Gambling with money needed for rent, food, utilities, or other essential household expenses
• Borrowing money from family, friends, or lenders specifically to fund gambling
• Lying to family members or colleagues about the amount of time or money spent gambling
• Feeling restless, anxious, or irritable when not gambling or when trying to cut back
• Using gambling as a way to escape problems, relieve stress, or manage negative emotions
• Repeatedly trying to stop or reduce gambling without success
• Neglecting work, studies, family responsibilities, or health because of gambling activity
• Feeling a growing preoccupation with gambling — planning next sessions, reliving past bets

betjlee provides the following brief self-assessment to help you reflect honestly on your gambling habits. Answer each question as honestly as you can — this is for your benefit only and is not submitted to betjlee or stored anywhere.

If your answers suggest that gambling is having a negative impact on your life, betjlee urges you to take action now. Contact our support team at [email protected], use one of the self-management tools described below, or reach out to a professional support organisation.

betjlee provides a suite of practical tools designed to help players manage their gambling activity effectively. All of these tools are available to registered players at no cost and can be activated by contacting betjlee support or through the account management section of the platform.

One of the most practical responsible gaming tools available on betjlee is the ability to set hard limits on how much you deposit into your account over a given time period. Setting deposit limits before you start playing — rather than reactively after a loss — is one of the hallmarks of a responsible gambling approach.

The deliberate delay applied to limit increases is an intentional protective measure. It gives players time to reconsider a decision that may have been made impulsively during or after a gambling session, rather than as a considered choice. betjlee believes this cooling-off approach meaningfully reduces harm for at-risk players.

betjlee offers two distinct break mechanisms to suit different situations: a short-term Time-Out for players who need a brief pause, and a formal Self-Exclusion for players who need a more extended or permanent break from gambling.

Time-Out (Short Break)

A Time-Out is a temporary suspension of your betjlee account ranging from 24 hours to six weeks. During a Time-Out:

• You cannot log in to your betjlee account
• You cannot make deposits or place bets
• Any pending withdrawals will be processed as normal
• Promotional communications are paused
• The Time-Out cannot be lifted early — it must run its full duration

Time-Out is ideal for players who feel they need a short reset — perhaps after a losing streak, a stressful period at work, or simply as a regular healthy break from gambling.

Self-Exclusion (Extended Break)

Self-Exclusion is a more formal measure designed for players who feel they need a significant break from gambling. betjlee's Self-Exclusion options are:

• 6 months — Minimum self-exclusion period
• 1 year
• 2 years
• 5 years
• Permanent — Account permanently closed; cannot be reopened under any circumstances

During a Self-Exclusion period, your betjlee account is fully suspended. All marketing communications are immediately stopped. betjlee will make reasonable efforts to prevent the creation of a new account under your identity during the exclusion period. Any attempt to circumvent a self-exclusion by registering a new account should be reported to support immediately, and betjlee will close such accounts upon identification.

How to Request a Time-Out or Self-Exclusion

To request either a Time-Out or Self-Exclusion, contact betjlee's support team by email at [email protected] with the subject line "Self-Exclusion Request" or "Time-Out Request". Please include your registered username, the type of break you are requesting, and the desired duration. betjlee will process the request and confirm activation within 24 hours. For urgent cases, please indicate "URGENT" in your subject line for prioritised handling.

If you feel that gambling is negatively affecting your life, your finances, or your relationships, you do not have to face it alone. betjlee's support team is available 24 hours a day, seven days a week to assist players who are experiencing difficulties. Reaching out is a sign of strength, not weakness — and early intervention makes a significant difference.

Contact betjlee Support

For any responsible gaming concern — whether you want to set a limit, request a time-out, initiate self-exclusion, or simply talk to someone about your gambling habits — you can reach betjlee's dedicated support team at:

Tips for Maintaining Healthy Gambling Habits

Even if you do not currently feel that gambling is a problem, the following guidelines help ensure your experience at betjlee remains safe and enjoyable over the long term:

• Always set a strict budget before you start playing and treat it as an entertainment expense — not an investment
• Never gamble when you are feeling stressed, depressed, anxious, or under the influence of alcohol
• Take regular breaks during sessions — step away from the screen, stretch, and reset your focus
• Balance gambling with other hobbies and social activities — do not let it become your primary source of entertainment
• Keep track of your deposits and losses using betjlee's activity history feature
• Never chase losses — accept that losing is part of gambling and stick to your pre-set budget
• Do not borrow money to gamble under any circumstances
• Celebrate wins in proportion — a win today does not guarantee a win tomorrow

For Players in Bangladesh

Players in Bangladesh who are concerned about their gambling behaviour or that of a family member are encouraged to speak openly with a trusted doctor, counsellor, or community support worker. While specialised gambling addiction services are still developing in Bangladesh, general mental health and addiction support is available through healthcare providers in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other major cities. betjlee's support team can also help connect concerned players with appropriate guidance resources upon request.